Referrals are accepted from NASS, Birmingham Social Services, self-referrals (with supporting information), the City Council Housing Department, other provider agencies locally (and also nationally subject to the Cross-Authority Arrangements within Birmingham), other providers or partner agencies such as the probation service and neighbourhood offices and other community based organizations.

Applicants and referring organizations must inform Clear Housing from Monday to Friday between 9.00 am to 5 pm to make an appointment for that week. This helps to ensure appointments are given to those in current need.

There are a number of stages to the referral process. These include;

Step 1:  Housing and Support Request Form:

This form is an application for our service and allows the applicant onto our demand for service list.

Step 2: Eligibility/Initial Assessment:

The Project Manager or the Support Worker will then hold an interview to complete the Eligibility Assessment. The purpose of the interview is to gather and record information from the applicant. At the interview the Project Manager or the Support Worker will ask for the applicant’s signed permission to contact agencies or individuals who can provide supporting information in order that Clear Housing can carry out a risk assessment in line with our general criteria.

This form establishes whether the applicant is eligible for our project and provides greater detail about their specific needs which can be explored further in the CNAF and Risk Assessment undertaken with their support worker which ultimately allows us to create an outcome based assessment for each service user.

Step 3: Selection:

Following the eligibility interview, a selection meeting will be held comprising of the keyworker and the Project Manager. In routine circumstances an acceptance offer would be made and a date for a Support Planning meeting set. However, where issues are identified that require a Risk Assessment (please refer to Needs Assessment and Support Planning) this will need to be undertaken before accepting the service user.

Each applicant will be considered on an individual basis using information from the Eligibility Assessment and that received from agencies and individuals that have been named by the applicant. Applicants will be selected in line with the general criteria and the level of support offered. Where necessary the Project Manager will make the final decision on accepting an applicant for into the project.

Step 4: Allocation and Notification of Outcome of Application

The final allocation and offer is made in line with general selection criteria and taking into account the general well-being of the applicant and Clear Housing will try to provide for the greatest need first. An offer is made in writing and must be accepted within five days.  The new service user will then receive our support service.  Any applicants who are rejected from accessing our service may appeal against this decision but we always offer alternative providers to such applicants.

If we have no housing support vacancies, we will place applicants onto our waiting list. Clear Housing maintains a waiting lists from which applicants are offered our housing support services as and when vacancies arise.

Step 5: Appeals Procedure

Any applicant may appeal against a decision they feel unhappy about.  Appeals are attended by staff additional to those who carried out the review.

Contact Us On: 0121 429 8296